Privacy Policy

Effective date: May 20, 2025

Twindo BV respects the privacy of its website visitors, in particular their rights regarding the automatic processing of personal data. We have therefore formulated and implemented a policy on complete transparency with our customers regarding the processing of personal data, its purpose(s), and the possibilities to exercise your legal rights in the best possible way.

Until you accept the use of cookies and other tracking devices, we will not place any non-anonymised analytical cookies and/or tracking cookies on your computer, mobile phone or tablet.

With the continued visit of this website, you accept these terms of use and the use of cookies and other tracking systems, unless we have provided for another method of accepting cookies on our website. The current available version of this privacy policy is the only version that applies while visiting our website until a new version replaces it.

Article 1 - Definitions

  1. Website: www.twindo.ai
  2. Controller: Twindo BV, Dahliastraat 16, 1541 CP Koog aan de Zaan, The Netherlands. Chamber of Commerce number: 81871155.

Article 2 - Access to the Website

Access to and use of the website are strictly personal. You agree not to use the data and information on this website for commercial, political, or advertising purposes, or for any commercial offers, in particular unsolicited electronic offers.

Article 3 - Website Content

All brands, images, texts, illustrations, animations, video, sounds, and technical applications used on this website are protected by intellectual property laws. Any reproduction, use, or modification, in whole or in part, without prior written permission is strictly prohibited.

Article 4 - Management of the Website

The controller may at any time:

  • Suspend or restrict access to the website;
  • Delete content that disrupts the website or violates laws or etiquette;
  • Temporarily make the website unavailable for updates.

Article 5 - Responsibilities

  1. The controller is not liable for website failures or interruptions.
  2. You are responsible for securing your device and for your browsing activity.
  3. The controller is not liable for legal actions or damages resulting from your website use.
  4. If a dispute arises due to your misuse, the controller can claim damages.

Article 6 - Collection of Data

  1. Personal data are collected by Twindo BV and external processors.
  2. "Personal data" refers to any information about an identifiable person.
  3. Data are mainly used for customer relationships and order processing.

Article 7 - Your Rights

  1. You have the right to access, rectify, delete, or restrict your personal data, object to processing, and request data portability (GDPR Article 13.2.b).
  2. Contact info@twindo.ai with a signed request and copy of valid ID.
  3. You will receive a response within one month (or two months for complex cases).

Article 8 - Legal Obligations

  1. If legally required, personal data will be shared with authorities.
  2. The controller will indicate when specific data are required for access.

Article 9 - Commercial Offers

  1. You may receive offers from Twindo BV. To opt out, email info@twindo.ai.
  2. Your data will not be shared with partners for commercial use.
  3. Do not collect or misuse data from other website users.

Article 10 - Data Retention

Collected data are retained for the duration required by law.

Article 11 - Cookies

  1. A cookie is a small text file stored on your device to recognize you on return visits.
  2. We use:
    • Functional cookies (login/session)
    • Anonymised analytics cookies
    • Non-anonymised analytics cookies
    • Tracking cookies (e.g., Google Adwords)
  3. Cookies used:
    • Google Analytics (anonymous and standard)
    • Google Adwords (tracking)
  4. Cookies may be set by us or third parties.
  5. Learn more at: Autoriteit Persoonsgegevens

Article 12 - Imagery and Products

No rights can be derived from product images shown on the website.

Article 13 - Applicable Law

These terms are governed by Dutch law. Disputes will be handled by the court in the controller’s district, unless stated otherwise by law.

Article 14 - Contact

For questions, product information, or general inquiries:
Legal Department
📧 info@twindo.ai
đź“ž 0618088851